To cancel your Scribd subscription purchased via Apple iTunes: If you'd like to place your subscription on hold and stop any further payments, you can do so right within your Apple account. Subscriptions purchased through iTunes / App Store We'll also send a confirmation email to the email address registered to your Scribd account. You’ll know that your subscription has been successfully canceled when you see a confirmation message displayed.Once you click on the link to start the cancellation process, you'll see a few pages of confirmations.In the Subscription & Payment Details section of Your Account, click on "End My Subscription" (for some members, this may appear as "Cancel Subscription").Log into your account on the Scribd website.If you used one of the following payment methods, you can manage your subscription at any time by signing in at Scribd and going to Your Account: Subscriptions purchased with most payment methods Please allow 3-5 business days for these funds to be credited back to you.Can we try to make it right? We want to hear from you! Contact Scribd support to let us know how we can help. We are unable to provide any further refunds due to the age of the transactions and restrictions from our payment processor. They've provided a refund in accordance with our Refund Policy, as well as an additional refund as a courtesy. With all of this being said, it looks like a specialist was able to assist you in resolving this in your primary support ticket, under the number #2688990. We go over this in detail in our cancellation guide, found here: If you did not receive this confirmation email from us - then the subscription cancellation was not completed successfully. When canceling your subscription with us, you will immediately receive a confirmation email of the cancellation to your primary email address on file. To clarify, we are unable to bill a canceled or deactivated account, so it looks like these charges were due to there being an active account. Our system automatically merges duplicate tickets in order to lessen confusion among agents and customers alike - this would be why you're seeing some marked as "resolved" or "closed" without a response. Hi Christy, we're sorry for the frustrating experience here and any confusion it's caused. Because the website didn't provide any cancellation number, you have no chance to prove that you cancelled your subscription/membership.Īlso, only after you contact about the fraud transaction either to your bank or Paypal, and do cancellation of a membership request over again, then the website is going to send you just email about cancellation without any numbers.ĥ) Read books only at reliable website, aka Kindle, Learning Oreily, Apress, Litres. If your subscription ends, you will lose access to all books, audiobooks, and documents"Ĥ) Regardless of any cancellation the website will charge your bank cards and you should contact to a bank support to cancel the transaction. You can see on the top of the web page the message "You still have 29 free days left of reading. 1) Do not use the website services and keep yourself away as further as possibleĢ) Do not register at their website and do not provide any bank cards and/or Paypal accounts detailsģ) Even if you cancel your free-trial membership on the same/next day, the company will not send you a cancellation number and any emails.
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